Refund Policy for Homex Bangladesh

Last Updated: 09 May 2026

Thank you for purchasing from Homex Bangladesh.

We sell digital and downloadable products. Please read our refund policy carefully before making a purchase.

📌 1. Product Delivery

All products are delivered manually via email.

⏱️ Delivery time: Within 8–10 hours after successful payment

Please make sure to provide a correct email address during checkout.

❗ 2. No Instant Access

Since our delivery process is manual:

• You will not receive the product instantly
• Please allow the full delivery time before raising any concerns

🔄 3. Refund Eligibility

We may offer a refund only in the following situations:

• You did not receive your product within 24 hours of purchase
• You were charged more than once for the same product
• The product is completely unusable due to a technical issue (and we are unable to resolve it)

🚫 4. Non-Refundable Cases

We do not offer refunds for:

• Change of mind after purchase
• Not reading the product details before buying
• Expecting instant delivery
• Lack of understanding of how the product works

🛠️ 5. Support First

If you face any issues, please contact us first.

We will:

• Ensure your product is delivered
• Help you access and use it
• Resolve any problems quickly

📩 6. Contact for Support or Refund

To request support or a refund, please email us with:

• Your name
• Purchase details
• Description of the issue

📧 Email: Contact[at]HomeXbd[dot]com

We aim to respond within 2–5 business hours.

📌 7. Agreement

By purchasing from Homex Bangladesh, you agree to this refund policy and delivery process.